Mark
W. Castillo
915.790.8116
mark.castillo@gmail.com
11620 Rufus Brijalba
El
Paso, TX 79936
CHIEF EXECUTIVE OFFICER
Results Oriented -
Priority Driven - Inspirational Team Leader - Innovative Problem Solver
EXECUTIVE SUMMARY
E
Highly qualified, motivated professional
seeks career advancement within dynamic, high growth organization that
welcomes fresh ideas, initiative, experience and dedication.
Exceptional ability to work under high pressure, offering 16+ years of
medical, Information Technology, Certified Project Management, and
Business Development experience. Extremely focused and motivated to
achieve in a competitive, fast-paced professional setting.
AREAS OF EXPERTISE
- Healthcare Recruiting, to include Physician partners
- Quality Assurance
- Fiscal Responsibility
- Local, State, Federal Regulatory monitoring
- Team Building / Leadership
- Sales and Marketing
- Strategic Planning
- Capital Budget
- Surgical Center Operations
- Project Management
EDUCATION
- Bachelors of Science Business Nurshing - University of
Texas - 2010
- Masters Business Administration, Minor in Healthcare
Administration - Webster University - 2008
-
-
Certified
Project Manager - University of Phoenix - 2005
- Medical
Service Specialist/Nurse - United States Air Force
- Certified
Medical Office Management - HCA - 1995
PROFESSIONAL PROFILE
Proven Methodology
- Utilize
excellent planning techniques to ensure operations run smoothly and are
organized for maximum productivity
- Motivate others
to perform to the optimal potential and maintain peak performance
levels while leading by example
- Set measurable
objectives and create practical plans to achieve them; consistently
surpass employer expectations
- Allocate limited
resources effectively to ensure all projects/programs receive a fair
amount of time and attention
- Articulately convey
intricate marketing and sales presentations to new and existing clients
- Draw
upon a vast wealth medical knowledge as well as extensive business and
supervisory background to provide best services
- Successfully
build and maintain key corporate and other working relationships
Recently
Demonstrated Results
- Successfully
and dynamically
represented General Dynamics in Analysis of the Patriot Missile systems,
with existing and potential clients resulting in higher levels of
growth and revenues. I was directly responsible for the analysis of the
Patriot Missile system with a focus in safety and cost effectiveness of
mission. I was awarded with the first ever recognition of excellence to
a contractor.
- Built
ground up El Paso Day Surgery Center, with superb
networking abilities, sales and marketing abilities, leadership,
management and coordination skills, and the ability to work
independently.
- Successfully turned around Paso del Norte Surgery Center
that showed a continued loss over several years. I was able to increase
collections from $750k monthly to over $1.5 million a month.
- With
superior proposal and
contract writing skills I was able to successfully
negotiate insurance contracts as well as systems contracts, facility
contracts, maintenance contracts and employee contracts in order to
bring together El Paso
Day Surgery Center.
CAREER PATH
2005-Present
Glacier Technologies,
Inc.
El Paso, Texas
Analyst, Healthcare/FCS/Patriot
systems Contract Labor
- Work with Veteran’s Administration system, evaluate Best
Practices
- Evaluate readiness for William Beaumont systems in regards
to medical
readiness and manpower
- Working with compliance issues for HIPAA, and current
medical records
practices
- Evaluation of healthcare practices, in a fiscal aspect
- System Analysis for United States Army
- Work with Project Manager to evaluate systems for U.S. Army
force
- Utilize specialized skills in order to evaluate cost
effective work in
multiple countries
- Use technology to better work with system wide issues
- Cost analysis for new systems as well as integration
projects
- Migration of data in a multi platform arena
- Emphasis in data integrity, security and data backup
- Excel and Access systems utilized for report and analysis
purposes
- Support and conduct evaluations to determine the
operational
capabilities of air and missile defense systems, radar, and battle
management systems
- Work closely with ATEC systems to gather and look for
health of data
- Support test objective as well as use simulation and live
air criteria
- Use of CDL and STK systems for evaluation of data health
- Review and use Quality Controls for specific data
collection and test
requirements
- Write programs in Access data bases as well as SAS
programming for
queries and data source code
- Review and maintain database systems so that data integrity
is top
priority
- Prepare detailed reports and systems checks, which are
disseminated to
all top level associates
- Work with Ft. Bliss OTC and ATEC contractors
- Secret Security Clearance has been obtained
2004-2005
El Paso Day Surgery
El Paso, Texas
Administrator/Project Manager
- Provided direction and leadership in order to build El Paso
Day Surgery center from inception to completion under a one-year
contract. Worked with construction contractors in every phase of
building, to include but not limited to, overseeing of construction.
Strategize with corporate and local investors for a comprehensive
budget plan. Created a Performa to better understand budget constraints.
- Advertised and hired all medical and business staff for a
total staff of approximately 54 teammates. In conjunction with the
Medical Director developed, implemented, monitored and evaluated the
implementation of policies and procedures, which assured a cost
effective, safe and high quality of care is implemented. Trained all
staff to better develop skills that would fit a Surgical Center
environment. Worked with vendors to procure instrumentation for
surgical suites.
- Marketed facility in the manner which was instrumental in
attracting new partners and hospital affiliates.
- Obtained and negotiated contracts with insurances, banks
and other vendors for best price and best payback options in order
achieve mission and fiscal objectives.
- Responsible for the setup of all Insurance contracts for
Medicare, Texas Medicaid, New Mexico Medicaid, Blue Cross, Tri-Care,
Tri-West, United Healthcare, and Aetna, etc.
- Created an “In House” Billing system with certified coders
for an ASC billing and collections program
- Established, as per requirements, the programs for bio-med
engineering, medical gases, equipment maintenance, medical supplies,
fire-safety equipment, radiation exposure badges, radiation physicist’s
check on equipment, Bio-med waste disposal, to mention a few
- Applied for all local and state licenses as required for
state certification.
- Obtained all licenses needed to open and operate an ASC
(TDH, DEA, DPS, Pharmacy, CLIA, etc) and the city licenses to operate a
surgical center
- Developed all ASC, HIPAA policies and procedures
- Developed a physician and staff credentialing program
- Passed state, city and county inspections with no
deficiencies.
- Responsible for daily operations of facility, to include
but not limited to, compliance with Local, state and federal regulatory
requirements, to include JCAHO and all HIPAA rules and regulations.
- Created a digital surgical instrument list for each
specialty according to the physician preference cards
- Developed and trained on a paperless medical record system.
Worked closely with Microsoft and ADVANTX software vendors for the
implementation and transfer of data. Responsible for the integration of
data and data integrity between platforms.
- Submitted short term operational budgets to Executive board
for approval.
- Developed long term sound financial planning as well as
long range capital budgets in regards to longevity of equipment,
operations, as well as maintenance contracts directly impacting the
long range fiscal responsibility of the partners.
- Developed Medical Staff Bylaws, Rules and Regulations
- Conducted and ran Board meetings.
- Conducted and ran all Member meetings.
2001-2004
Paso del Norte Surgery
Center
El Paso, Texas
Business Office Director
- Increased monthly collections from $750,000 to $1.5 million dollars monthly.
- Created a training compact disc and trained staff to be able to collect more efficiently, and also for staff development
- Obtained and negotiated contracts with insurances, banks and other
vendors for best price and best payback options. Responsible for the
setup of all Insurance contracts for Medicare, Texas Medicaid, New
Mexico Medicaid, Blue Cross, Tri-Care, Tri-West, United Healthcare, and
Aetna, etc.
- Used technology to better assist the facility with re-credentialing
of physicians and also that of the surgery center. Placed all
credentialing forms and files online for easy access.
- This was the only facility, within the Foundation Surgical Center
employment, where 100% employee retention in the business office had
ever occurred.
- Created yearly budgets for each department. Evaluated staffing needs on a regular basis to reduce overtime.
- I was able to have 85% of the Business Office enroll in a 4 year
undergraduate program, where today all but one has graduated with a
Bachelor’s In Science degree.
1998-2001
El Paso First Health
El Paso, Texas
Network Administrator
- Developed
a comprehensive network strategy for the El Paso County Hospital
District for a new Managed Medicaid product for El Paso.
- Trained
all staff members for use of all software in system
- Pushed
software upgrades and system support to desktop
- Setup
team member accounts and passwords
- Setup Exchange
accounts for all employees
- Negotiated contracts
with vendors for all equipment. Purchased all hardware and software.
Negotiated contracts with telephone vendors. Negotiated rates and fees
for healthcare insurance. Evaluated software for the proper state and
federal regulations.
- Developed a training program
for customer service representatives.
- Trained all
train the trainer team mates
TECHNICAL PROFICIENCIES
- Project Manager
- Surgical Nurse in the U.S. Air Force
- Post Operative Nurse on Orthopedic floor
- Surgical Technician
- Surgical Logistics
- SAS Programming
- MS Word
- MS Access
- MS
Excel
- MEDITECH systems
References
available upon
request.